Your orders are very dear to us. It’s incredibly important for us make sure that you get the things you ordered. That’s why we take this with the utmost seriousness.
We generally make sure to process your order within 3 days max. But sometimes we’re out of stock, and it might take a bit longer. But don’t worry, we’ll always let you know in advance.
We always include a Tracking Number when we ship your parcel. If you have any question, feel free to reach us out at [email protected]
USA 6-8 business days
Canada 8-10 business days
World 10-20 business days
If you’re unhappy with what you’ve ordered, then we’d be happy to take it off your hands or replace it, provided you contact us within a week of receiving the product.
- Write to us at [email protected] to let us know what you’re unhappy with.
- Wait for our response. We make sure to reply within 24 business hours. We’ll provide instructions for the returns procedure.
Shipments outside of the USA may incur customs fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors.
Bamboo Philosophy does not take responsibility for possible fees.